Location: Seaside, OR Company: Seaside Vacation Homes

Reports To: General Manager Job Type: Full-time

About Us:

Seaside Vacation Homes is a premier vacation rental company dedicated to providing top-quality accommodation and exceptional guest experiences along the Oregon coast. We take pride in delivering well-maintained properties and outstanding hospitality, ensuring every guest enjoys a seamless and memorable stay.

Job Summary:

The Quality Control Manager at Seaside Vacation Homes is responsible for ensuring the highest standards of cleanliness, safety, and overall guest experience are met across all vacation rental properties. This role involves overseeing the inspection and assisting in maintenance of properties, collaborate with the Manager of housekeeping and the Operations Manager for maintenance items beyond their scope of work, and implementing quality control processes to enhance customer satisfaction. The ideal candidate will be a detail-oriented leader with a passion for creating exceptional guest experiences, ensuring that all properties are prepared to exceed expectations and meet both company and regulatory standards.

Key Responsibilities:

• Oversee the daily quality control operations across all vacation homes, ensuring each property is cleaned, maintained, and ready for guests.
• Conduct regular property inspections to identify areas for improvement and ensure compliance with company standards.
• Work closely with the Manager of Housekeeping and maintenance teams to ensure the timely completion of quality checks and necessary repairs.
• Preform maintenance tasks that can be quickly resolved with oversight from the General Manager, approximately 4 hours daily of maintenance tasks will be expected.
• Daily meeting with maintenance and property care admins to create thresholds to complete maintenance task onsite with documented goals on an ongoing agenda forecasting for next 48 hours.
• Lead the quality control policies, procedures, and training to promote consistency and excellence across all properties.
• Monitor guest feedback and address concerns related to property cleanliness, condition, and overall experience.
• Create KPI's in the Quality Department to analyze quality control data to identify trends, improve processes, and make recommendations for enhancing property standards.
• Collaborate with the management team to ensure properties are in line with brand expectations and regulatory requirements.
• Collaborate with the Manager of Housekeeping to maintain inventory control for cleaning and maintenance supplies, ensuring all materials are stocked and in good condition.
• Ensure that all safety protocols are followed, including the maintenance of fire safety, security measures, and emergency preparedness.

• Back up for the Homeowner Relations Manager and Property Care Manager

Qualifications:

• Proven experience in quality control or property management within the hospitality or vacation rental industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently and manage multiple tasks efficiently.
• Strong communication and interpersonal skills.
• Knowledge of health, safety, and environmental regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

• Clean driving record to be able to operate company vehicles.

Essential Functions:

• Must be able to stand, walk, and climb ladders for 8-10 hours per day.
• The ability to move freely between properties and manage property inspections, which may include navigating stairs, uneven surfaces, and tight spaces.
• Must be capable of lifting up to 25 lbs. occasionally, such as when inspecting equipment or supplies.
• Ability to work in a variety of environmental conditions (e.g., outdoor inspections in various weather conditions).
• Must be able to bend, stoop, twist, kneel on occasion.

This position plays a crucial role in upholding the reputation of Seaside Vacation Homes by ensuring every guest enjoys a memorable, safe, and high-quality stay.